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My phone is lost or broken, how do I access my account?

Sorry to hear it!

You can regain access your Tide account from another mobile device by going through account recovery.

You can find these details in your Tide app by tapping 'Details' next to your main account > 'SWIFT' > 'Share'. International payments in GBP are usually sent to you via the SWIFT network.

  • Re-download the Tide app

  • Tap Sign in, and enter the email address linked to your Tide account

  • Enter a mobile number that you can receive text messages to

If you need to speak to the team, you can get in touch by emailing hello@tide.co

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Need to get in touch?

Searching our help articles is usually the quickest and easiest way to get answers. If you still can't find what you’re looking for, contact us in-app or via hello@tide.co