Can all Team members contact Tide Member Support?

Both Cashier and View-Only access will not give that team member access to the app chat. All other team members can contact our support team if they need assistance. 

The best way to get in touch is by tapping ‘Support’ in the app to open a chat with us. If you can’t access the chat, you can email hello@tide.co. 

In-app and email conversations won’t normally be shared with other team members, unless their access level permits this, and it relates specifically to the resolution of their query. 

Example: if two separate Admins contact support about an issue with the same payment, Tide will provide them both with an update, as they can both see the payment in the app. The update may include progress made from conversations with other lower-level team members or other Admins.