When you subscribe to Tide Accounting or Admin Essentials, you can connect up to 5 of your Tide business accounts.
If you’re using Tide Accounting Extra or Admin Extra, you can connect up to 5 business accounts in total, and 3 of these can be other banks, connected through Open Banking.
In the app, you’ll see your connected accounts as ‘1/5 ’ (one out of five), ‘2/5’ and so on, up to ‘5/5’, where account ‘1/5’ is always your main Tide business account.
There are two ways to connect an account tо your add-on:
1. In the app, go to ‘Admin’ > tap the 3 dots next to ‘Accounting’ > ‘Tide Accounting’ > ‘Settings’ > ‘Bank accounts’.
Then, you can select either a Tide account from the list, or tap ‘Connect a new account’, to add a different bank.
2. From the Web, click ‘Tools & Services’ > ‘Tide Accounting’ > ‘Settings’ > ‘Bank accounts’ > ‘Add Account’.
Select a Tide account from the list, or click ‘Connect another account to Tide’ > ‘Connect bank account’ > ‘Next’. Select your banking provider and approve the connection on that end when prompted.
When connecting your bank account, we incorporate your transactions from the past two years, to give you up-to-date reports. We'll email you once this is done.
For security, you must reauthorise the connection between your external accounts and accounting add-on, every 3 months.
Important: When connecting an account, we’ll ask you to submit the current balance. Entering an incorrect balance will cause problems with your reports and insights.
Downgrading from an accounting plan
If you downgrade from Tide Accounting Extra or Admin Extra, we will disconnect your external bank accounts at the end of the month. You’ll still be able to add categories and VAT to transactions that have already synced, however. If you upgrade again, you will need to reconnect your accounts.
For added Tide accounts, you will stay connected, as long as you have an active subscription to either Tide Accounting or Admin Essentials.
Disconnecting an account
You can disconnect an account from your add-on, in-app or on the Web, with these steps:
Go to ‘Settings’ > ‘Bank Accounts’ > select an account > ‘Remove from Tide Accounting'.
Transactions that are already synced will continue to show on your reports, however, new transactions won’t be pulled from your disconnected account.
