I'm a Tide member. How do I know whether I have a PPS or a ClearBank account?

There are 3 ways in which Tide members can identify if they have a PPS or ClearBank account:Accountancy Integrations page, disconnect from Xero and then connect again. If your reconnect is successful, you’ll see the status change to “Awaiting first transaction to sync”. The sync should take around 2 hours – after that, you’ll see the status change to “Synced”.

1. Sort Codes: If the sort code is 04-06-05 – the account is with ClearBank, if the sort code is 23-69-72 – it is with PPS

2. Statements: The footer of members’ statements will give details of the account provider and terms

3. By requesting an Account Verification Letter (AVL) from Tide

If you’re still seeing a sync error, you can chat with our team in your Tide app.