How do I make a complaint about my claim?

We’ll keep you updated throughout your claim, and if you’re only eligible for some of your money to be reimbursed, or none at all, we’ll give you the reasons for this. ‘Admin’ > ‘Accounting’ > ‘Explore Tide Accounting’, and choose the accounting service that’s best for your business. We’ll ask you some questions about your current accounting setup, before you can access these benefits. If you wish to switch from one accounting option to another, you’ll first need to cancel your existing add-on. Go to ‘Admin’ > ‘Accounting’ > ‘Settings’ > ‘Cancel subscription’. After cancelling, you can use the add-on for the remainder of the calendar month that you have already paid for. You will then have the option to choose a new service at the beginning of the next month.

If you disagree with the outcome of your claim, you can appeal the decision or raise a complaint with us. If you’re still unhappy, you have the option to escalate your complaint to the Financial Ombudsman Service (FOS).