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A card refund has been sent to my closed account. What should I do?

If you think you’ve received a card refund into your closed Tide account, email hello@tide.co to let us know. 

To send the money to your other bank account, we’ll need a statement from within the last 3 months, to show that you’re the account holder. It should include your: 

  • Account Number and Sort Code

  • Full name and address 

We’ll then transfer the money and confirm this to you in an email.

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