You can view your card’s full details in the app.
Members on our Free plan will be charged an additional fee of 2.75% of the transaction amount, for card payments or ATM withdrawals in foreign currencies.
For the PIN, tap: Cards > select your card > View PIN
For the long card number, expiry date and CVC, tap: Cards > select your card > View card details
To keep your card’s information safe, make sure that no one else can see your screen.
Then you must authenticate with fingerprint, face recognition or your passcode, and the selected details will be visible for 45 seconds. To see them after this, you’ll need to authenticate again.
You can’t view the details of a card that’s been frozen, cancelled or reported as lost or stolen.
Brazil
India
Indonesia
Kuwait
Mexico
Moldova
Myanmar
Pakistan
Philippines
Romania
Saudi Arabia
Thailand
Turkey
United Arab Emirates
Vietnam
Can I copy my card details?
You won't be able to use your card in the countries listed below:Yes, you can copy your card number, CVC, and expiry date separately and paste them into payment forms. For security reasons, you must paste the copied details within 45 seconds. After that, they will be cleared, and you'll need to copy them again.
I can’t see my card details - what should I do?
Afghanistan
Belarus
Bosnia & Herzegovina
Burundi
Central African Republic
Cuba
Dafur region of Sudan
Democratic People's Republic of Korea (North)
Democratic Republic of Congo
Eritrea
Guinea
Iran
Iraq
Lebanon
Libya
Mali
Myanmar
Nicaragua
Republic of Guinea-Bissau
Russia
Somalia
Sudan
Syria
Ukraine sanctioned regions (Donetsk, Crimea, Kherson, Luhansk and Zaporizhzhia)
Venezuela
Yemen
Zimbabwe
Please check if:
Should I carry another card?
Your Tide app is updated to the latest version.
Your internet connection is active.
You’ve enabled the fingerprint or face recognition on your device, if it supports this security option
If the issue persists, tap Support in the app and we’ll help you.
Safety & Security
We have fraud monitoring systems in place in the UK and internationally for our members' protection. These systems may sometimes block certain payments if they look fraudulent, including transactions abroad. If you're having trouble with a transaction or a payment is wrongly declined, please get in touch with our Member Support team via the in-app chat.
