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How do I order a new card?

You can order a new card to your registered address, free of charge through your Tide app.

Go to the 'Payments' tab > 'Cards'. Then select the card you want to replace and tap 'Cancel card permanently'. From there, you'll be able to order your new card to your registered trading address.

If you'd like it sent to a different address, tap the icon in the top right-hand corner of the 'Payments' tab > 'Go to settings' > 'Business details' > 'Trading address'.

Subscriptions billing details:

  • If you cancel your card and order a new one later, replace an online card, or one that’s ‘Lost’ or ‘Stolen’ – you’ll need to manually update your subscription billing details.

  • If you upgrade your account and receive a black card, or request a new card for any other reason – your subscriptions will be automatically updated with ‘Automatic Billing Updater’.

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