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Will I get an invoice of my Card Reader purchase?

Yes, we can give you an invoice for your Card Reader purchase. Tap ‘Support’ in the app to request one, and we’ll supply one.

Go to the 'Payments' tab > 'Cards'. Then select the card you want to replace and tap 'Replace this card'. From there, you'll be able to order your new card to your registered trading address.

If you'd like it sent to a different address, tap the icon in the top right-hand corner of the 'Payments' tab > 'Go to settings' > 'Business details' > 'Trading address'.

Subscriptions billing details:

  • If you cancel your card and order a new one later, replace an online card, or one that’s ‘Lost’ or ‘Stolen’ – you’ll need to manually update your subscription billing details.

  • If you upgrade your account and receive a black card, or request a new card for any other reason – your subscriptions will be automatically updated with ‘Automatic Billing Updater’.

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Searching our help articles is usually the quickest and easiest way to get answers. If you still can't find what you’re looking for, contact us in-app or via hello@tide.co