I’m expecting a payment - when will it arrive?

The gross interest rate is the amount of money you’ve earned as interest from your Tide Instant Saver account, without the impact of compounding or tax (compounding is where interest earned previously is included in future interest calculations). We calculate the gross interest daily and pay it into your Tide Instant Saver account on a monthly basis, on the first day of the following month. This means that the interest calculated for the first day of the month is not included in the balance used for the interest calculation on the second day of the month and so on. Once the interest has been paid into your Tide Instant Saver account, it’s included in future interest calculations (unless you withdraw it). This means that the interest for a Tide Instant Saver is calculated daily but compounds monthly.

• Faster Payments These are generally processed immediately and the money will arrive in your account within minutes. Some banks can take up to two hours to process Faster Payments so they might take longer to arrive.

• Bacs If you’re expecting a Bacs transfer, it will take up to three days for the money to arrive in your account.

• CHAPS CHAPS stands for Clearing House Automated Payment System. These payments are usually for high-value transactions like buying a property or car. When we receive a CHAPS payment before 3pm, it will arrive in your account on the same working day between 4:10pm and 7:10pm.

Any CHAPS payments received after 3pm will arrive in your account after 4.10pm on the next working day.

If you're expecting a payment and the money hasn't arrived within these timescales, let us know and we'll do our best to help. In the app, go to Support to send us a message.