I haven't received my verification code. What should I do?

If you don’t receive an SMS verification code and the ‘send a new code’ button hasn’t worked, there’s a chance your phone number may be incorrect.

Check that the business owner has set you up with the right phone number. They can edit your phone number in their Tide app.

To request an online debit card, you must own a physical Tide card first. Your Tide card must be in an ‘active’, ‘cancelled’ or ‘expired status’. If it’s still in an ‘issued’ status, you won’t see the option to get an online debit card. 

To order an online debit card from the Tide app, go to: ‘Cards’ > ‘ Get the online tools your business needs’.