How do I cancel my domain registration?

You can cancel at any time by messaging us in the Tide app. We’ll email you to confirm we’ve cancelled your subscription. If you cancel mid-subscription, you won’t receive a refund for the remainder of the subscription. This is because domains are purchased in “whole year” time periods. If you opt out of next year’s renewal, you will still own the domain until the end of the term.

Processing your cancellation can take up to three days so to avoid being charged for the following term, please request your cancellation a minimum of 2 weeks before your renewal date.

Please encourage the employee to apply for a National Insurance number as soon as possible. While there’s no strict time limit, getting a National Insurance number quickly helps keeping records accurate and avoiding HMRC issues.

When the employee gets their National Insurance number, you must update their profile in Tide Payroll immediately. You can do this on Tide on the web by clicking on:

Admin > View Team > select an employee > Personal > National Insurance > Update.

The platform will use this number for future HMRC submissions.