We use the current interbank exchange rate of the day, and we apply a 0.50% FX markup.
If you’re sending a payment, once you've entered how much you'd like to send in USD we'll show you the live exchange rate, FX markup fee and the transfer fee (if applicable to your plan) on the screen. Government Gateway username and password, as well as your Payroll Reference numbers, to match your business with HMRC.
The exchange rate will also update automatically every 30 seconds, allowing you to see how much the person you're paying will receive and how much it'll cost you in real time.
After you’ve made the payment, you can see the exchange rate used again by tapping on the transaction in your timeline.
For any rejected outbound payments we will apply the exchange rate available at the time of the return. This means when the payment is returned to you, it might be a different amount.
If you’ve received a payment, you can see these same details by tapping the transaction in your timeline..
Disclaimer: FX markup for our members on the Standard/Free plan will be increased to 1.5% from 28 May 2025 (members on our Paid plans will remain on 0.5%)
There’s a typo in your Government Gateway username or password.
You’ve changed your Government gateway password, but haven’t updated it in Tide Payroll. You can do this on the web – go to Admin > Payroll Settings > Update Government Gateway details.
You’ve been locked out of the Government Gateway portal – for example, if you’ve entered an incorrect password too many times.
Your PAYE credentials aren’t active – see how to activate them here.
You must resolve any mismatch before you can run your next payroll.
