How do I make a complaint about my claim?

We’ll keep you updated throughout your claim, and if you’re only eligible for some of your money to be reimbursed, or none at all, we’ll give you the reasons for this. Direct Earnings Attachment (DEA) is a request from the Department for Work and Pensions (DWP) to deduct benefit overpayments from an employee’s pay. These requests usually come as a letter with payment instructions.

If you disagree with the outcome of your claim, you can appeal the decision or raise a complaint with us. If you’re still unhappy, you have the option to escalate your complaint to the Financial Ombudsman Service (FOS).

• Inform the employee about the upcoming deduction

• Deduct the amount in Tide Payroll 

Go to:  Admin > Payroll > select the current pay period > select an employee > add the DEA amount as a net deduction.

• Send the deducted amount to the DWP, by following the instructions in the letter you received. You must make the payment by the 19th of the month after the deduction.

If the employee leaves before the debt is settled, notify the DWP.

See more details, specifically on benefit debt deduction, here.