How do I set up my Tide Card Reader?

1. Power up the device by holding down the power button, located on the right of the device, until the display turns on

2. Connect the device to a power supply and let the battery charge for at least four hours while you continue with the next steps

3. On the Welcome screen, select your language 

4. Your device is automatically connected to the 4G network however if you would like to use WIFI, connect your device to your network

5. On the confirm store screen, assign the device to your store by selecting the check mark button. If the store shown is not your store, use the edit button to change it.

A Direct Earnings Attachment (DEA) is a request from the Department for Work and Pensions (DWP) to deduct benefit overpayments from an employee’s pay. These requests usually come as a letter with payment instructions.

You are now all ready to start processing card payments from your customers!

• Inform the employee about the upcoming deduction

• Deduct the amount in Tide Payroll 

 Admin > Payroll > select the current pay period > select an employee > add the DEA amount as a net deduction.

• Send the deducted amount to the DWP, by following the instructions in the letter you received. You must make the payment by the 19th of the month after the deduction.

If the employee leaves before the debt is settled, notify the DWP.

See more details, specifically on benefit debt deduction, here.