I’m expecting a payment - when will it arrive?

A Direct Earnings Attachment (DEA) is a request from the Department for Work and Pensions (DWP) to deduct benefit overpayments from an employee’s pay. These requests usually come as a letter with payment instructions.

• Faster Payments These are generally processed immediately and the money will arrive in your account within minutes. Some banks can take up to two hours to process Faster Payments so they might take longer to arrive.

• Bacs If you’re expecting a Bacs transfer, it will take up to three days for the money to arrive in your account.

• CHAPS CHAPS stands for Clearing House Automated Payment System. These payments are usually for high-value transactions like buying a property or car. When we receive a CHAPS payment before 3pm, it will arrive in your account on the same working day between 4:10pm and 7:10pm.

Any CHAPS payments received after 3pm will arrive in your account after 4.10pm on the next working day.

If you're expecting a payment and the money hasn't arrived within these timescales, let us know and we'll do our best to help. In the app, go to Support to send us a message.

• Inform the employee about the upcoming deduction

• Deduct the amount in Tide Payroll 

Go to:  Admin > Payroll > select the current pay period > select an employee > add the DEA amount as a net deduction.

• Send the deducted amount to the DWP, by following the instructions in the letter you received. You must make the payment by the 19th of the month after the deduction.

If the employee leaves before the debt is settled, notify the DWP.

See more details, specifically on benefit debt deduction, here.