What is a chargeback and how do I know if I’ve received a chargeback request?

A chargeback is raised when your customer disputes a payment they made to you. They can request the full amount, or partial refund. If you have received a chargeback request, we will contact you in the app to let you know. We’ll explain how you can challenge the chargeback and what documentation you need to provide. If we don’t receive a response from you, we’ll also send an email. You must respond to chargeback messages within 15 calendar days, or it may be automatically processed, and be irreversible.

Then, tap ‘Support’ in the Tide app, and we’ll help you update the Year To Date (YTD) Student Loan contributions reported to HMRC. 

Advise the employee to notify the Student Loan Company about the adjustment.