We’re on a mission to help business owners with secure payment acceptance methods. It’s a balancing act though, certain company types are more complex to onboard. Currently, as part of our ongoing efforts to prevent fraud and protect our existing members, there may be occasions when restrictions are placed on who can use Tide Payment Links. Access to this feature may be restricted due to factors such as:
After downloading the Tide app from Google Play or the App Store, open it and tap ‘Log in’.
The age of your business: at least 90 days must have passed from the day you opened your Tide account
The nature of your business and its size
How long you have held a Tide account
The number and frequency of transactions you make with your Tide account
We hope to broaden this scope as we grow, but currently, we’re unable to sign up the following types of companies (the list is not exhaustive)::
Fetish products
Content: Books, magazines, audio, videos, websites, streaming services and other content formats deemed offensive or of a sexual nature‘Yes, it’s me’.
Escort services and other services in the adult industry
Financial service or money service business.
E-wallet or e-money that can be monetized, re-sold or converted to physical and digital goods and services or otherwise exit the virtual world
Credit repair and credit protection business
Buy now pay later / Instalment payment methods
Bearer share entities and binary options
Independent or unlicensed financial advisors
Insurance sales and services (life)
Money transfer & remittance businesses
Payroll, invoice & business services
Provider or seller prepaid access/stored value
Marketing related services
Airlines and Cruise Lines
Cloud storage, VPN, file sharing, (high-risk) cyber lockers
Animals and wildlife products classified as endangered or protected
Bail bonds and bankruptcy lawyers
Bidding fee and penny auctions
Certain social media business (e.g. click farms)
Casual dating services
Direct Marketing – Inbound teleservices, outbound telemarketing and travel-related arrangement services, Insurance services, catalogue merchants, door-to-door sales, multi-level marketing
Governmental services, such as embassies or consulates
Hazardous materials (B2B and B2C)
Intravenous therapy or Medical benefit packages
Key-entry telecom merchant
Live-streaming Services with in-app currency and donations
Mail order spouse or international match-making services
Pawn shops
Political, religious or Social Campaigning
Drugs, and tools specifically intended for the production of drugs, drug paraphernalia, illegal drugs, substances designed to mimic illegal drugs and / or other psychoactive products
Gambling services
Products or services specifically offered or intended to be used to create, produce or grow drugs or drug ingredients
Pharmaceuticals, prescription medicine and medical devices (including animal pharmaceuticals)
Tobacco, smoking supplies, e-cigarettes, e-liquids, vaping liquid, vaping accessories
Trade of fireworks, flammable or radioactive materials
Trade of weapons, ammunitions, military arms, explosive devices and firearm parts
Cryptocurrency exchange
High-risk securities, such as contract for difference (CFD), financial spread betting, initial coin offering (ICO), forex currency options, cryptocurrency options, trading and purchases
Security brokers /investments of any kind including the purchase of securities, currencies, derivatives, commodities, shares, options, precious metals, other financial instruments
Third-party Payment Processing such as aggregators, aggregators, including but not limited to marketplaces, platforms
Staged Digital Wallet Operators
Payment Facilitators or other internet payment or member service providers (IPSP or MPS)
Payment service companies, including but not limited to peer-to-peer, bill payments, commissary accounts
Decryption and descrambler products and services, devices designed to block, jam or interfere with cellular and personal communications
To force-close the app on an iPhone:
Unlock your screen > swipe from the bottom up > go to the Tide app window and swipe it up.
And on an Android device go to:
‘Settings’ > ‘Apps’ > select the Tide app > ‘Force stop’ > ‘Ok’.
Tap ‘Support’ in your app or email hello@tide.co if you:
Need to check with us about which email is associated with your account
Haven’t received an account recovery email or SMS
Keep seeing the ‘We’re checking your details’ screen after force-closing and reopening the app
Important: To use the Tide app, devices must run on either iOS 15 or above, or Android 10 or above.
