Are account opening and account switching all part of the same process?

Account opening and account switching are separate processes. Your new bank or building society has to carry out ‘know your customer’ security checks as part of their account opening process. Once these are complete to the satisfaction of the new bank or building society, you can choose and agree your switch date.

• If you're on a paid plan, you can call us from the app every weekday, 9 a.m. – 6 p.m., except on bank holidays. Simply go to Support > Phone > tap the phone number.

• If you’re on our Free plan, you can ask us to call you at a convenient time, during the same hours:  Tap Support to open a chat and request a call, or email hello@tide.co if you can’t access the app. Please include your phone number and a brief summary of how we can help.

All members, regardless of your plan, should call 159 from the UK to report fraud. If you’re overseas, tap Support > Fraud in the app.

Some of our teams are available only on weekdays, 9 a.m. – 6 p.m., but we’ll always get back to you as soon as possible.