What happens to my Tide Expense Cards if I switch out from Tide?

If you are switching out your Tide Business Account as part of the Full Switch Out process, then your expense cards will be cancelled because your primary business current account is getting closed. If there is any leftover money in the expense card, our team will get in touch with you and the money will be moved to your new bank. If you have any questions regarding this, please reach out to our member support team by tapping 'Support' > 'Messages' in your Tide app and our team will help you out.

• If you're on a paid plan, you can call us from the app every weekday, 9 a.m. – 6 p.m., except on bank holidays. Simply go to Support > Phone > tap the phone number.

• If you’re on our Free plan, you can ask us to call you at a convenient time, during the same hours:  Tap Support to open a chat and request a call, or email hello@tide.co if you can’t access the app. Please include your phone number and a brief summary of how we can help.

All members, regardless of your plan, should call 159 from the UK to report fraud. If you’re overseas, tap Support > Fraud in the app.

Some of our teams are available only on weekdays, 9 a.m. – 6 p.m., but we’ll always get back to you as soon as possible.