Can I speak to someone in the in-app chat or over the phone?

There are two ways to speak to us:

• If you're on a paid plan, you can call us from the app every weekday, 9 a.m. – 6 p.m., except on bank holidays. Simply go to Support > Phone > tap the phone number.

• If you’re on our Free plan, you can ask us to call you at a convenient time, during the same hours:  Tap Support to open a chat and request a call, or email hello@tide.co if you can’t access the app. Please include your phone number and a brief summary of how we can help.

All members, regardless of your plan, should call 159 from the UK to report fraud. If you’re overseas, tap Support > Fraud in the app.

Some of our teams are available only on weekdays, 9 a.m. – 6 p.m., but we’ll always get back to you as soon as possible.