How do I make a complaint?

We’re sorry that you’re unhappy with your experience using Tide.

So we can fully understand what’s gone wrong and to get the best possible resolution for you, please write to us with a brief description of what’s happened.

You can find instructions on how to contact us, and more information about the complaints process, here.

We also set out our complaints handling procedures and the rights you have to complain to the Financial Ombudsman Service in our Tide Terms.