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Lost or Stolen Card

What is a business or trading name?

A business or trading name is a name you trade with, but is not the same as your registered company name. Our guide on company names vs trading names explains the difference and when you may wish to use a trading name.

Tap ‘Cards’ > ‘My Cards’ > ‘Freeze’ in the app, and you’ll have the option to request a new one, or cancel it without replacement.

Subscriptions billing details:

  • If you cancel your card and order a new one later, replace an online card, or one that’s ‘Lost’ or ‘Stolen’ – you’ll need to manually update your subscription billing details.

  • If you upgrade your account and receive a black card, or request a new card for any other reason – your subscriptions will be automatically updated with ‘Automatic Billing Updater’.

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