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I've lost my card, what should I do?

If you’ve lost your card, report this to our automated service by calling 159. You should also freeze your card in the app, as soon as you notice it’s missing.

Tap ‘Cards’ > ‘My Cards’ > ‘Freeze’ in the app, and you’ll have the option to request a new one, or cancel it without replacement.

Subscriptions billing details:

  • If you cancel your card and order a new one later, replace an online card, or one that’s ‘Lost’ or ‘Stolen’ – you’ll need to manually update your subscription billing details.

  • If you upgrade your account and receive a black card, or request a new card for any other reason – your subscriptions will be automatically updated with ‘Automatic Billing Updater’.

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