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Lost or Stolen Card

I've lost my card, what should I do?

If you’ve lost your card, report this to our automated service by calling 159. You should also freeze your card in the app, as soon as you notice it’s missing.

Tap ‘Cards’ > ‘My Cards’ > ‘Freeze’ in the app, and you’ll have the option to request a new one, or cancel it without replacement.

Important: We use Mastercard’s secure service – ‘Automatic Billing Updater’, to update your new card details, for subscription services like Amazon, Netflix, Apple etc. 

If you don’t want your billing information to be updated, please cancel your subscription with the service provider directly. 

*Automatic Billing Updater only works with merchants who have registered for this service.

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