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Lost or Stolen Phone

My phone is lost or broken, how do I access my account?

Sorry to hear it!

You can regain access your Tide account from another mobile device by going through account recovery.

  • Re-download the Tide app

  • Tap Sign in, and enter the email address linked to your Tide account

  • Enter a mobile number that you can receive text messages to

If you need to speak to the team, you can get in touch by emailing [email protected]

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Searching our help articles is usually the quickest and easiest way to get answers. If you still can't find what you’re looking for, contact us in-app or via [email protected]