Tide Logo
Tide Logo

Register a Company

Business Accounts

Business Tools

Borrow

Support


Tide Logo


Lost or Stolen Phone

What happens if I’ve missed student loan deductions in a previous payroll?

If you’ve missed deductions, HMRC will issue an SL1 notice for the next payroll, instructing you to start making them. There’s no need to backdate the missed payments, though you can make direct payments to the Student Loans Company if they wish.

You can also then recover your account on a new device by following these instructions.

Once you've done this, you can remove your account from your old device.

To do this, log in to your app on your new device, and go to the 'Payments' tab.

From here, tap the profile icon on the top-right corner > 'Profile & Settings' > 'Login & Security' > 'Manage Devices'. Tap on the Trash Bin icon on the right to delete the installation from your old the device.

Did you find this information useful?

Need to get in touch?

Searching our help articles is usually the quickest and easiest way to get answers. If you still can't find what you’re looking for, contact us in-app or via hello@tide.co