Are account opening and account switching all part of the same process?

Account opening and account switching are separate processes. Your new bank or building society has to carry out ‘know your customer’ security checks as part of their account opening process. Once these are complete to the satisfaction of the new bank or building society, you can choose and agree your switch date.

They can log in on a new device by visiting https://web.tide.co/team-cards/login on their new phone.

If they can’t remember their password, you can send them a new invite from their Expense Cards team member profile.