How does the sync with Xero work?

If you’ve linked your Tide account with Xero, your cleared Tide bank transactions will be synced with Xero every 2 hours. Invoice sync activates from the moment you toggle it on – it will sync all newly issued and sent invoices from Xero to Tide, including your customer information. It won’t sync any past invoices (from before the integration).

• Balance adjustments due to chargebacks, disputes or banking recalls (i.e. if someone paid into your account by mistake and asked their bank to recall the payment)

• Offline card transactions (i.e. purchases placed on a plane)

• Pre-authorised card transactions (when you have enough money in your account at the moment you authorised a payment, but you spend that money before it’s actually cleared)

• A refund reversal (when you have received a refund, but the merchant has reversed it after)

We’ll check your balance whenever we're authorising a card payment, but if you’re paying in a non-GBP currency, the cleared amount is subject to the latest exchange rate from Mastercard. If the cleared amount is higher, it’s possible for it to cause a negative balance.

If this happens, just top up your account to resolve the negative balance.