I've been asked for more information about Shareholders or Directors

If we’ve asked you for Dates Of Birth (DOBs) or addresses for yourself and/or your major shareholders*, we weren’t able to complete digital checks with the information we have.

DOBs often fail because we pull information from Companies House who don’t store the day a director or shareholder was born on, and this isn’t amended during sign-up.

Addresses generally fail because the address we’ve received isn’t a residential address, or because the resident hasn’t lived at that address for more than three months.

Here’s what we suggest:

• Send us the DOBs - confirm these with your shareholders if you need to.

• Send us any addresses we’ve requested - make sure that the address is a UK you provide a most recent residential address that has been lived in for more than three months.

If we’re still unable to digitally verify a given address we’ll need to see proof of address.

If we’re still unable to digitally verify a DOB, we’ll need to see a photo of valid ID.

*We see a ‘major shareholders' as any shareholder currently holding more than 25% shares in the company.