I’m expecting a payment - when will it arrive?

You can cancel at any time by messaging us in the Tide app. We’ll email you to confirm we’ve cancelled your subscription. If you cancel mid-subscription, you won’t receive a refund for the remainder of the subscription. This is because domains are purchased in “whole year” time periods. If you opt out of next year’s renewal, you will still own the domain until the end of the term.

• Faster Payments These are generally processed immediately and the money will arrive in your account within minutes. Some banks can take up to two hours to process Faster Payments so they might take longer to arrive.

• Bacs If you’re expecting a Bacs transfer, it will take up to three days for the money to arrive in your account.

• CHAPS CHAPS stands for Clearing House Automated Payment System. These payments are usually for high-value transactions like buying a property or car. When we receive a CHAPS payment before 3pm, it will arrive in your account on the same working day between 4:10pm and 7:10pm.

Any CHAPS payments received after 3pm will arrive in your account after 4.10pm on the next working day.

If you're expecting a payment and the money hasn't arrived within these timescales, let us know and we'll do our best to help. In the app, go to Support to send us a message.