I’m expecting a payment - when will it arrive?

If your client is the director of a company registered with UK Companies House, your client will be eligible for a Registered Business account. UK-based sole traders and freelancers with a valid UK residential address who are registered with HMRC are eligible for a Sole Trader account. For both account types, your client needs to be aged 18 or above, have a valid UK phone number, and hold a device registered to a UK App or Google Play store. We’re on a mission to help businesses owners spend less time on money admin, and we want to enable as many small businesses as possible to do that.

• Faster Payments These are generally processed immediately and the money will arrive in your account within minutes. Some banks can take up to two hours to process Faster Payments so they might take longer to arrive.

• Bacs If you’re expecting a Bacs transfer, it will take up to three days for the money to arrive in your account.

• CHAPS CHAPS stands for Clearing House Automated Payment System. These payments are usually for high-value transactions like buying a property or car. When we receive a CHAPS payment before 3pm, it will arrive in your account on the same working day between 4:10pm and 7:10pm.

Any CHAPS payments received after 3pm will arrive in your account after 4.10pm on the next working day.

If you're expecting a payment and the money hasn't arrived within these timescales, let us know and we'll do our best to help. In the app, go to Support to send us a message.

• Trading of cryptocurrencies

• Trading of precious metals and stones

• Money services (such as foreign exchange, loan providers, money transfers)

• Casinos, prize draws and other betting or gambling activities

• Sale of unlicensed pharmaceuticals

• Sale or trade of cannabidiol (CBD) products

• Trading of weapons, explosives or armaments

• Unlicensed trading and processing of scrap metal

• Unlicensed waste management

• Sale, import and export of used vehicles or heavy machinery

• Escort services and other services in the adult industry

• Bidding fee auctions

• Unregistered charities and charities that aren’t incorporate

You can read more about this in our blog post: Providing financial security for our members.