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Am I guaranteed to get extra help or support by submitting a form?

By knowing about short or long-term vulnerabilities, we might be able to adapt your Tide experience. Understanding how our members are affected could allow us to make reasonable and fair adjustments to our service where possible. 

However, by submitting a declaration in the app, this does not mean that anyone from Tide will contact you, or that any services you receive will be adjusted.

We currently have the following to enhance the support you get, when you need it most:

  • A Vulnerable Members team 

  • The Fraud Rapid Response helpline: Call 159 from the UK

  • An In-app chat fraud support: Tap ‘Support’ > ‘Report Fraud’

⚠ If you think you’ve been a victim of fraud, or you have any suspicions, please immediately call 159 or open an app chat to report this. Tide’s personal circumstances self-declaration form should not be used to report new fraud cases.

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