Does Tide have other ways of capturing vulnerabilities?

We believe we have a duty of care to our community, and that we need to recognise when Members may be facing challenges. 

With this in mind, we won’t always wait for you to tell us if you’re facing difficult circumstances, or if you need a different type of support. 

Our staff are trained to recognise when a Member may be struggling, or when they would benefit from another approach to our support, and we’ll make a note of that on our side.