What is Tide’s personal circumstances self-declaration form?

Our personal circumstances self-declaration is a digital form that can be found in the Tide app.

The purpose of this form is to give our members the opportunity to tell us more about themselves. Specifically, if they’re facing any challenges which may affect their day-to-day lives. 

Some circumstances can put a member in distress, impacting their ability to take care of their business. Examples of these circumstances are: 

• Bereavement

• Financial loss 

We give more examples in our Support for Vulnerable Members FAQs.

Long term circumstances are something we also must consider and can vary widely. Some members will only need a different style of support to help them get the best from our service. Examples include:

• Visual impairment

• Language barrier

We talk more about this in our Support for Vulnerable Members FAQs.

As part of the declaration, we ask members if their vulnerability is ‘long-term’ or ‘short-term’. By understanding the types of challenges our community faces and how long for, we can do a better job of supporting them and their businesses.