Tide Logo
Tide Logo

Start Your Business

Business Accounts

Business Tools

Credit

Support


Tide Logo


I've lost my card, what should I do?

If you’ve lost your card, report this to our automated service by calling 159. You should also freeze your card in the app, as soon as you notice it’s missing.

Tap ‘Cards’ > ‘My Cards’ > ‘Freeze’ in the app, and you’ll have the option to request a new one, or cancel it without replacement.

  • Bank transfers (in or out) - 20p

  • Cash withdrawals in GBP - £1

  • Cash deposits (through the Post Office) - £2.50 for deposits up to £500, or 0.5% of the total deposit amount for deposits over £500

  • Cash deposits (through PayPoint) - 3% of the total deposit value

  • Payments between Tide accounts - Free

  • Card transactions in GBP (home and abroad) - Free

Subscriptions billing details: Free plan are charged a fee of 2.75 % of the transaction amount, for card payments or ATM withdrawals in foreign currencies. See how these fees are calculated here. Smart, Pro and Max plan members will not be charged this fee.

  • If you cancel your card and order a new one later, replace an online card, or one that’s ‘Lost’ or ‘Stolen’ – you’ll need to manually update your subscription billing details.

  • If you upgrade your account and receive a black card, or request a new card for any other reason – your subscriptions will be automatically updated with ‘Automatic Billing Updater’.

Did you find this information useful?

Related articles

Need to get in touch?

Searching our help articles is usually the quickest and easiest way to get answers. If you still can't find what you’re looking for, contact us in-app or via hello@tide.co