What is a chargeback and how do I know if I’ve received a chargeback request?

A chargeback is raised when your customer disputes a payment they made to you. They can request the full amount, or partial refund. If you have received a chargeback request, we will contact you in the app to let you know. We’ll explain how you can challenge the chargeback and what documentation you need to provide. If we don’t receive a response from you, we’ll also send an email. You must respond to chargeback messages within 15 calendar days, or it may be automatically processed, and be irreversible.

• Full UK sort code and account number

• Business Mastercard, with free purchases at home and abroad

• Automatic categorisation of your transactions, for easy accounting

• Instant invoice payment and creation

• Up to £150,000 of credit, straight through the app

That’s just the beginning! You can see more on our features page.